At Plant Palette, we take pride in delivering healthy, vibrant plants to your home or office. Please review our refund and replacement policy below.
1. Live Plants & Perishables
Because live plants are perishable and sensitive to environmental changes, they cannot be returned or refunded once successfully delivered in good health.
2. Transit Damage & Health Guarantee
If your plant arrives damaged, unhealthy, or suffered during transit, notify us within 24 to 48 hours of delivery with clear photographs of the plant and packaging.
3. Non-Plant Items (Planters & Tools)
Unused planters, care tools, and accessories in their original packaging may be eligible for exchange or store credit within 7 days of delivery.
4. Refund Processing
Approved refunds will be processed back to the original payment method or issued as store credit within 5–7 business days.
5. Order Cancellations
Orders can be cancelled prior to dispatch. Once an order is prepared and handed over to our courier, cancellations are no longer possible.
6. Contact Us
To report a damaged order or request assistance, please reach out to our team at hello@plantpalette.ng with your order number.
