Frequently Asked Questions
Everything you need to know about adopting plants, Lagos deliveries, and botanical care.
Orders & Delivery
Where do you deliver?
We currently deliver across all areas of Lagos (Island and Mainland). For bulk orders or special deliveries outside Lagos, please reach out to us via our Contact page or WhatsApp.
How fast is delivery?
Standard delivery within Lagos takes 1–3 business days. We hand-deliver all live plants with special care to ensure they arrive vibrant, healthy, and unharmed.
How much is delivery?
We charge a flat delivery fee of ₦3,500 across Lagos. Orders over qualifying promotional thresholds may receive free delivery.
Can I track my order?
Yes! You can track your order at any time using your Order ID and Billing Email on our Account & Tracking page.
Plant Care & Guarantee
Are the plants healthy upon arrival?
Yes. Every plant is carefully nurtured in our nursery, inspected, potted in premium soil, and hydrated prior to dispatch.
Do your plants come with pots?
All plants arrive in durable nursery grower pots. You can also opt to include our handcrafted signature ceramic decorative pots directly on the product page.
What if my plant arrives damaged?
If your plant suffers transit damage, please notify us within 24 hours of delivery with photos at hello@plantpalette.ng or via WhatsApp. We will promptly arrange a replacement or refund.
Are your plants pet-friendly?
Many of our plants (such as Calatheas, Boston Ferns, and Money Trees) are non-toxic to cats and dogs. You can filter for pet-friendly plants in our catalog.
Payments & Accounts
What payment methods do you accept?
We accept all major debit cards, bank transfers, USSD, and Apple Pay powered securely by Paystack.
Do I need an account to place an order?
No, guest checkout is fully supported. However, creating an account lets you view past order receipts, save favorite plants, and track shipments faster.
Still have questions?
Our plant experts are happy to help you pick the right greens for your space.
